Blue Lagoon Munroe Island ("Blue Lagoon", "we", "our" or "us") respects your privacy and is committed to protecting the personal information you provide while using our website, making enquiries, submitting booking requests or staying at our property.
This Privacy Policy explains how we collect, use, store and protect information provided by visitors and guests.
Depending on how you use our website and services, we may collect:
Full name
Mobile number
Email address
Residential or billing address
Number of guests
Check-in and check-out dates
Special requests or preferences
Information required for guest registration or check-in
We may collect information relating to your booking, selected room or package, payment status, booking reference and communication regarding your reservation.
Payments may be processed through third-party payment gateways or service providers.
Blue Lagoon does not intend to store your complete debit card, credit card, UPI PIN, CVV or other sensitive payment credentials on its own servers unless specifically required and lawfully permitted.
Payment processing may be subject to the privacy policies and terms of the respective payment service provider.
When you access our website, certain technical information may be collected automatically, such as:
IP address
Browser type
Device information
Operating system
Website pages visited
Approximate usage information
Cookies and similar technologies
We may use collected information to:
Process and manage bookings
Confirm reservations
Communicate booking-related information
Respond to enquiries
Provide accommodation and requested services
Arrange meals, activities or special requests
Complete guest registration requirements
Process or verify payments through authorised service providers
Improve our website and guest experience
Prevent fraud, misuse and unauthorised activity
Maintain business and transaction records
Comply with applicable legal and regulatory requirements
Send promotional communications where permitted and where applicable consent or other lawful basis exists
We do not sell your personal information to third parties.
Information may be shared with trusted service providers where reasonably necessary to operate our business, including:
Payment gateway providers
Booking and technology service providers
Website hosting and IT service providers
Communication service providers
Government or law-enforcement authorities where legally required
Professional advisers where necessary for legitimate business or legal purposes
Such sharing will be limited to what is reasonably necessary for the relevant purpose.
Online payments may be processed by third-party payment providers.
Blue Lagoon does not request or ask guests to provide their card PIN, UPI PIN, OTP or banking password through telephone, WhatsApp, email or website forms.
Guests should never share such credentials with anyone claiming to represent Blue Lagoon.
Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better browsing experience.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.
However, no website, online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, information is processed with reasonable security measures appropriate to the nature of the information and applicable requirements.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including booking management, accounting, legal, regulatory, dispute-resolution and legitimate business requirements.
Certain records may need to be retained for longer periods where required by applicable law.
Our website may contain links to third-party websites, payment services, maps, social media platforms or other services.
Blue Lagoon is not responsible for the privacy practices, content or security of third-party websites. Guests should review the applicable third-party privacy policies before providing information to them.
Our services are intended to be used by adults or under appropriate adult supervision.
We do not knowingly request unnecessary personal information from children.
Parents or guardians are responsible for providing any information relating to accompanying minors where required for booking or guest registration.
Subject to applicable law, you may have rights relating to your personal data, including rights to access, correction, withdrawal of consent where applicable, grievance redressal and other rights provided under applicable data protection law.
Requests may be submitted using the official contact details provided on our website.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
The updated version will be published on this page with the revised "Last Updated" date.
For privacy-related questions or requests, please contact:
Blue Lagoon Munroe Island
Kollam, Kerala, India
Email: [Insert Official Email]
Phone: [Insert Official Phone Number]
By using this website or submitting information through our website, you acknowledge that you have read and understood this Privacy Policy.
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