Welcome to Blue Lagoon Munroe Island. By accessing our website, submitting an enquiry, making a booking or using our accommodation and services, you agree to comply with these Terms & Conditions.
Please read them carefully before making a reservation.
A booking request submitted through the website does not automatically guarantee a reservation.
A booking becomes confirmed only after:
The required booking information has been received;
The applicable payment or advance has been successfully received; and
An official booking confirmation has been issued by Blue Lagoon Munroe Island.
Availability is subject to change until confirmation.
Guests must provide accurate and complete information while making a reservation.
Blue Lagoon may request valid government-issued identification during check-in as required for guest verification and applicable legal requirements.
If materially incorrect information is provided, the property may take appropriate action, including refusing check-in, subject to applicable law.
Standard check-in and check-out times will be communicated at the time of booking or displayed on the website.
Early check-in and late check-out are subject to availability and may attract additional charges.
Guests must vacate the accommodation by the applicable check-out time unless an extension has been approved by the property.
Only the number of guests stated in the confirmed booking may stay in the accommodation.
Additional guests are subject to prior approval, availability and applicable charges.
The property reserves the right to restrict occupancy where safety, legal or property requirements are exceeded.
Displayed prices may vary depending on:
Dates
Season
Weekends and holidays
Number of guests
Room or villa type
Selected package
Additional services
Additional services not included in the confirmed package may be charged separately.
Applicable taxes, government charges or other mandatory charges, where applicable, will be communicated as required.
Cancellation and refund eligibility will be determined according to the cancellation policy applicable to the booking or package selected at the time of reservation.
Where a booking has specific cancellation terms, those terms will take precedence over any general cancellation information.
Refunds, where approved, will be processed through the applicable payment method or payment provider and may be subject to processing timelines.
Certain promotional, discounted, non-refundable or specially negotiated bookings may have different cancellation conditions.
Guests are advised to review the applicable cancellation terms before completing payment.
If a guest does not arrive on the confirmed check-in date without prior communication, the booking may be treated as a No-Show.
Any refund or retention of advance payment in such circumstances will be governed by the cancellation terms applicable to that booking.
Requests to change check-in dates, check-out dates, number of guests, room type or package are subject to availability and may result in additional charges.
A booking modification is valid only after it has been confirmed by Blue Lagoon.
Boating, canoeing, fishing and other outdoor activities are subject to:
Weather conditions
Water levels and water conditions
Seasonal availability
Local operating conditions
Safety requirements
Availability of guides or boats
Government or local authority restrictions
Blue Lagoon reserves the right to modify, postpone or cancel an activity where it considers this necessary for guest safety or due to circumstances beyond its reasonable control.
Where an activity is unavailable, any refund or alternative arrangement will be handled according to the applicable booking/package terms.
Guests use the swimming pool at their own responsibility and must follow all safety instructions provided by the property.
Children must be supervised by a responsible adult at all times.
Running, unsafe behaviour, misuse of pool equipment or any activity that may endanger guests or property is prohibited.
Blue Lagoon is not responsible for accidents resulting from a guest's failure to follow safety instructions or from negligent or unsafe behaviour, to the extent permitted by applicable law.
Fishing and water-based activities involve inherent environmental and physical risks.
Guests must follow instructions provided by the property, boat operators or activity guides.
Guests must not enter restricted areas or undertake water activities contrary to safety instructions.
The availability and type of fish, prawns or other catch cannot be guaranteed and may vary according to season, weather and natural conditions.
Food and meal inclusions depend on the selected booking or package.
Fresh fish, Karimeen, prawns and other seafood are subject to seasonal availability and the day's catch.
Guests must inform the property in advance about known food allergies, dietary restrictions or special requirements.
Although reasonable care will be taken, guests with serious allergies should communicate them clearly before ordering or consuming food.
Guests are responsible for damage, loss or destruction caused to the accommodation, furniture, equipment, fixtures or other property due to their negligence, misuse or intentional acts.
The property may recover reasonable repair or replacement costs from the responsible guest, subject to applicable law.
Guests are encouraged to report accidental damage immediately rather than attempting to repair or conceal it.
Guests are expected to behave respectfully towards staff, other guests, local residents and the surrounding environment.
The following may result in immediate action by the property, subject to applicable law:
Violent or threatening behaviour
Harassment or abuse of staff or guests
Illegal activities
Excessive disturbance or noise
Damage to property
Misuse of facilities
Possession or use of prohibited substances
Any conduct creating a serious safety risk
No refund will be guaranteed where a stay is terminated due to serious violation of property rules, subject to applicable law.
Guests must not use the property for unlawful, fraudulent or unauthorised commercial activities.
Weapons, illegal substances and other prohibited items are not permitted on the property.
The property may cooperate with competent authorities where legally required.
Guests are responsible for their personal belongings, valuables, cash, electronic devices and other possessions.
Guests should take reasonable precautions and use any storage facilities provided.
Blue Lagoon will not be responsible for loss or damage to personal belongings except to the extent required by applicable law.
Blue Lagoon shall not be liable for failure or delay in providing services caused by circumstances beyond its reasonable control, including but not limited to:
Natural disasters
Floods
Severe weather
Government restrictions
Public emergencies
Fire
Power or network failures
Transport disruptions
Strikes or civil disturbances
Waterway restrictions
Other unforeseen circumstances beyond reasonable control
In such circumstances, the property will make reasonable efforts to assist guests and provide available alternatives, subject to the applicable booking terms and circumstances.
We make reasonable efforts to ensure that information, photographs, prices and descriptions displayed on the website are accurate and up to date.
However, photographs may vary slightly from the actual appearance due to lighting, photography, seasonal changes, maintenance or other circumstances.
Availability, pricing, facilities and package inclusions may change without prior notice, except where a booking has already been confirmed.
Certain services, including boating, transportation, payment processing or other activities, may be provided by independent third-party operators.
Where applicable, such services may be subject to the third party's own terms, safety requirements and operating conditions.
Blue Lagoon will make reasonable efforts to work with reliable service providers but cannot control every aspect of independently operated third-party services.
Personal information submitted through the website is handled according to our Privacy Policy.
Please review our Privacy Policy before submitting personal information.
Unless otherwise stated, website content including text, photographs, logos, graphics, branding and other materials is owned by or licensed to Blue Lagoon Munroe Island.
Unauthorised copying, reproduction, modification, distribution or commercial use is prohibited.
We do not guarantee that the website will always be available, uninterrupted or error-free.
Temporary interruption may occur due to maintenance, technical issues, hosting problems, network failures or circumstances beyond our reasonable control.
To the maximum extent permitted by applicable law, Blue Lagoon will not be responsible for indirect, incidental or consequential loss arising from the use of the website or services.
Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
Guests are encouraged to contact Blue Lagoon first to resolve any booking, service or payment-related concern.
Any dispute that cannot be resolved amicably will be subject to the applicable laws and jurisdiction of the competent courts having jurisdiction over the location of the property, subject to applicable law.
Blue Lagoon may update these Terms & Conditions from time to time.
The latest version will be published on this website with the applicable "Last Updated" date.
Guests are advised to review the applicable terms before making a new booking.
For booking, cancellation, refund, privacy or other concerns:
Blue Lagoon Munroe Island
Kollam, Kerala, India
Email: [Insert Official Email]
Phone: [Insert Official Phone Number]
By using this website or making a booking, you acknowledge that you have read, understood and agreed to these Terms & Conditions and the applicable booking and cancellation policies.
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